Substitutions: We will not substitute plants unless you have noted preferred substitutes on the order.
Plant Availability: We ship on a first-come, first-served basis, so we cannot guarantee that all the plants listed in catalogue will be available at all times, in fact, we can say that never are all plants available at the same time.
Shipping: We ship via Expedited or Express Post from mid-September through to the end of January. We take a break in the Fall from October 11th- November 10th. If your parcel is stolen on your porch we will not replace it.
Shipping Charges: These charges have been changed as our charges do not cover the actual cost on most shipments and that will need to change. Shipping is expensive even by ground by Canada Post. Labour costs have also increased and we will now include a packing fee. We will assess this every year now and gradually increase shipping charges until it covers our costs.
Guarantee: We do not guarantee our plants will grow for you or be hardy in your area. We will ship any plant to any area. If you kill it, it doesn't make it through a winter or doesn't sprout the next year, you run over it, a squirrel eats it, if it is too wet, gets frozen, gets stepped on, your neighbors dog pees on it we take no responsibility for it, these things are all beyond our control. Sometimes we grow a plant for 10 years only to see it killed by neglect or kindness in two weeks. We ship healthy, true to name plants usually on Mondays or Tuesdays each week during fall or winter. However, our quality guarantee expires after the plants have been in transit to you for more than four days. Claims due to our error must be made immediately, if valid will be dealt with as a credit towards your next order.
Back Orders: We are unable to do back orders. Please reorder.
Confirmation: We do not send out Confirmations. We suggest you make a copy of your order if you need to look at it before your plants arrive. We will phone you if you indicate you want a confirmation on your order form.
How to Order:
A:You can mail in your order .
B:You can E-mail it to us at firstname.lastname@example.org Mark your e-mail as `Order' so we know yours is an important email. We only check our email 3-4 times per week, We will respond with a simple received message to every email within 7-10 business days so you know we actually got your message (we cannot guarantee that there is security for credit card # etc). Do not send it as an attachment! Due to the number of viruses sent to us this year, we generally don't open them any more.
C: You can order ahead or check availability and pick up at the nursery. If you do this please give us the date you will pick up the order so we can make sure we have it in stock. Please make sure, if you are picking up your order, that we actually receive it ahead of time if you want it pulled for you. If you want to browse through the Nursery and look at the thousands of plant we don't list, please do. You can wander the nursery during open hours.
E:Phone orders. We do not take phone orders but we do take phone calls. If you want to check on a plants availability please phone us, we are practically attached to cordless phones throughout the Spring but we do not have an office staff and are rarely inside when you call. We don't mind phone calls. If you get our answering machine, please leave a message, it means we are out of phone range.
U.S. Customers and Orders: Very limited shipping will be done to the USA and only in the Fall or Winter
Confirmation: We do not send out Confirmations. We suggest you make a copy of your order if you need to look at it before your plants arrive.
Finally you must circle on the order form that you accept these terms and conditions.
We are unable to accept phone orders
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175 Arbutus Rd., Salt Spring Island. V8K 1A3 B.C. Canada
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